Sometimes, communicating with your client is the best way to share information due to busy schedules and comfort levels. Email communication doesn’t come without it’s barriers and there is almost always a loss in translation along the way. I actually prefer to communicate through email because it’s most convenient to my current schedule and also provides me with written documentation of the design process/feedback. Over time, I’ve found some strategies to minimize the “lost in translation” effect, but I’d love to hear your techniques.
Mine are as follows:
• Use only one email chain per client. Tell your clients that this is how you prefer to stay organized and ask them to always respond in the same thread.
• When gathering feedback, ask your clients to use bulleted lists. I then use those lists as a guide, checking things off as they are completed
• Something I’m going to try soon — removing/minimizing my email signature from the bottom of my email so that the email chains aren’t excessively long.
• Avoid emailing quick little notes. Try to gather your thoughts and email one concise email, less often.
• Figure out a filing system to use within your email service. I use Gmail, and there are lots of color coding/folder options that keep me organized
What are your tips??